Frequently Asked Questions

Welcome to the Hara FAQ page. Here you’ll find answers to the most common questions about our products, ingredients, storage, ordering process, and upcoming Christmas pre-orders.

1. About Our Ingredients

What are Hara treats made from?

All Hara treats are crafted from 100% human-grade ingredients.
We use goat milk, organic coconut oil, and natural fruit & vegetable powders for colour and flavour.
No flour, additives, preservatives, artificial colourings or flavour enhancers are ever used.

Are your colours natural?

Yes. All colours come from plant-based powders such as beetroot, blueberry, pumpkin, spirulina and other natural sources.

Are the treats suitable for all dogs?

Yes, in general. However:

  • If your pet has allergies, intolerances or a sensitive stomach, please consult your veterinarian before introducing new treats.

  • Our treats are designed as snacks, not as a replacement for meals or supplements.

2. Brand Values & USP

What makes Hara different?

Hara creates premium, minimalist pet treats made with the same standards we expect for human food:

  • Human-grade ingredients

  • No flour and no fillers

  • Naturally coloured

  • Small-batch production

  • Calm, apothecary-inspired approach to pet desserts

We believe that treats should be simple, honest, and thoughtfully made.

3. Storage & Shelf Life

How do I store the Flourless Goat Milk Candies?

To maintain freshness and texture:

  • Refrigerate at ≤ 4°C for up to 2 weeks

  • Freeze at ≤ –18°C for up to 2 months

How should I thaw the treats?

Remove a piece from the freezer and let it thaw in the refrigerator or at room temperature for a few minutes before serving.

Do the treats melt?

They may soften slightly at warm room temperature due to the high goat milk and coconut oil content. Store chilled for best results.

4. Ordering & Payment

How do I place an order?

You can order in two ways:

Send us a direct message on Instagram:
👉 @hara.pets

Include:

  • Your name

  • Your item(s)

  • Quantity

  • Preferred pick-up/delivery date

What payment methods do you accept?

We currently accept PayNow.
Please PayNow to:
📱 +65 9088 0283

A screenshot of the completed payment is required to confirm your order.

5. Christmas Pre-Order (December 2025 Launch)

When does Christmas pre-order open?

We are accepting pre-orders for our limited-edition Christmas Milk Gems on the following dates:

  • 9 December 2025 (9am - 10pm)

  • 16 December 2025 (9am - 10pm)

  • 20 December 2025 (9am - 10pm)

How do I secure a pre-order slot?

  1. DM us on Instagram @hara.pets

  2. Provide your details

  3. Make payment via PayNow

  4. Receive confirmation from us

Can I order outside of these dates?

Christmas treats are limited edition and available only within the December pre-order windows.

7. What is our delivery policy?

Hara Reserve products are made fresh in small batches and delivered only on the specified delivery dates stated during each pre-order cycle. Please review the delivery dates carefully at checkout to ensure you select a timing that works for you and your household.

Because our treats are crafted without preservatives and are sensitive to heat and humidity, we strongly recommend that someone is at home during the delivery window to receive the order promptly. This helps preserve the quality of your items and ensures they are stored correctly upon arrival.

If no one is available to receive the delivery, the courier may leave the parcel at your doorstep or designated area at their discretion. Hara Reserve is unable to take responsibility for items that melt, soften, are affected by weather, or are lost after successful drop-off.

By placing an order, customers acknowledge and agree to the delivery date, time window, and conditions outlined above.

For any questions about delivery logistics, please contact us on Instagram at @hara.pets.

7. Contact & Support

Where can I follow your updates?

Instagram: @hara.pets
Website: www.harapets.com

If you have any other questions, feel free to reach out via DM